Your privacy matters to us. This page explains exactly what personal information 939 collects from Pakistani players, why we collect it, how it is used and what rights you have over your own data.
Our Privacy Commitment
These are the core principles that shape how 939 handles personal data. The full details are in the policy sections below.
939 does not sell, rent or trade your personal information to third parties for marketing purposes. Your data is used only to operate and improve the platform and to process your transactions in PKR.
All data transmitted between your device and 939.plus is encrypted using industry-standard SSL technology. This applies to registration, login, deposits via JazzCash and Easypaisa, and every other interaction on the platform.
939 only collects information that is genuinely necessary to operate your account, process payments and comply with our own platform policies. We do not collect data speculatively or unnecessarily.
You have the right to access the personal information we hold about you, request corrections, and in applicable cases request deletion. These requests can be submitted through the 939 support team at any time.
Player data is stored on secured infrastructure with restricted access controls. Only personnel who require access to perform their specific role can access personal data — and only to the extent required for that purpose.
939 uses cookies to keep your session active, remember your preferences and understand how players navigate the platform. The cookies we use are explained clearly in this policy — no hidden tracking tools.
This Privacy Policy explains how 939 — operating through 939.plus — collects, uses, stores and protects the personal information of players who register and use the platform. It applies to all sections of 939 including the casino, slot games, fish games, sports betting, and the VIP programme.
When you register an account with 939, you are providing personal information that we need in order to set up and manage your account, verify your identity, process deposits and withdrawals in PKR, and communicate with you about your account. This policy is written to give you a clear and honest picture of exactly how that information is handled — without vague language or buried clauses.
By creating a 939 account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way we handle your data, you should not use the platform. For any questions about this policy, our support team can be reached via the contact details in the footer of this page.
This policy should be read alongside the Terms and Conditions. Together they form the full agreement between you and 939 as a platform.
939 collects personal information in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors.
When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction confirmation data with 939. This includes transaction reference numbers and status updates. 939 does not store your full payment credentials — payment details are handled by the payment processor directly.
939 only collects information that is needed to operate your account and process your transactions. We do not collect data we have no use for.
The personal information collected by 939 is used for the following purposes. We do not use your data for any purpose not listed here without first updating this policy and, where required, obtaining your consent.
| Purpose | Data Used |
|---|---|
| Account creation and management | Name, email, DOB, username, password |
| Identity verification (KYC) | CNIC, DOB, address, supporting documents |
| Processing deposits and withdrawals in PKR | Payment method details, transaction records |
| Customer support and dispute resolution | Account history, correspondence, session data |
| Platform security and fraud prevention | IP address, device info, login activity |
| Responsible gaming monitoring | Session data, betting history, self-exclusion records |
| Platform improvement and analytics | Anonymised usage and navigation data |
| Account communications | Email address, contact number |
Where 939 sends you communications — such as account notifications, withdrawal confirmations or responsible gaming reminders — these are considered part of the service. Promotional communications are sent only where you have indicated a preference to receive them, and you can opt out at any time by contacting support.
All financial transactions on 939 are processed in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. The specific handling of payment data depends on the method used.
When you initiate a deposit or withdrawal, the transaction is processed through the relevant payment partner's system. 939 receives confirmation of the transaction — including the amount, timestamp and reference number — but does not store your full payment credentials, card numbers or mobile wallet PINs. These remain within the payment processor's secure environment.
939 does record which payment methods are associated with your account for the purpose of ensuring withdrawals are returned to the correct verified source. This is a standard anti-fraud requirement and protects both you and the platform.
Each payment processor — JazzCash, Easypaisa, Raast, your bank — operates under its own privacy and data handling policies. 939 is not responsible for how those organisations handle data within their own systems. We encourage you to review the relevant payment provider's privacy policy if you have questions about how your payment data is handled on their side.
Always use a payment method registered in your own name when transacting on 939. Third-party deposits are not permitted and will result in the transaction being reversed and the account reviewed.
939.plus uses cookies and similar browser-based storage technologies to make the platform work properly and to understand how players use the site. A cookie is a small text file placed on your device by a website you visit. It allows the site to remember certain information about your session.
You can manage or delete cookies through your browser settings. Most modern browsers allow you to block or clear cookies at any time. Note that blocking essential cookies will prevent 939 from functioning correctly — you may not be able to log in or maintain a session if essential cookies are disabled.
939 retains personal data for as long as your account is active and for a reasonable period thereafter, in order to handle any queries, disputes or obligations that may arise after your account is closed. The specific retention period for different types of data varies based on the nature of the data and the reason it was collected.
Account registration details and transaction history — including deposits, withdrawals and betting records — are retained for a minimum period following account closure. This is necessary to resolve any late-arising disputes, process pending withdrawals and maintain accurate records for platform integrity purposes.
Identity documents submitted during KYC verification are retained for as long as necessary to fulfil the purpose for which they were submitted. Once the retention period has passed, verification documents are securely deleted.
If you close your account and request deletion of your personal data, 939 will process the request and delete or anonymise the data that is no longer required. Some data may be retained beyond the deletion request where there is a legitimate ongoing need — such as an unresolved dispute or a pending transaction. In such cases, 939 will explain the reason for the delay and action the deletion as soon as the relevant matter is resolved.
Protecting your personal data is something 939 takes seriously. The platform employs a range of technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.
While 939 takes all reasonable steps to secure your data, no system is entirely immune to risk. You also have a role to play in keeping your account secure — use a strong, unique password for your 939 account, do not share your login credentials, and contact support immediately if you suspect your account has been accessed without your permission.
If you notice any suspicious activity on your account — unexpected login, unrecognised transactions or changed settings — contact the 939 support team immediately via live chat. The team is available around the clock.
As a 939 player, you have rights over the personal information we hold about you. These rights can be exercised at any time by contacting the support team. Below is a summary of your key rights.
You can request a copy of the personal data 939 holds about you at any time. We will respond within a reasonable timeframe.
If any information on your account is inaccurate or out of date, you can request that it be corrected. Some changes may require re-verification.
You can request deletion of your personal data when it is no longer needed for the purpose it was collected, subject to any ongoing legal or platform obligations.
You can object to specific uses of your data — for example, receiving promotional communications. Objections to essential processing may affect your ability to use the platform.
You can request your account and transaction data in a portable format where technically feasible, so you can retain a record of your own history.
In certain circumstances you can ask 939 to restrict how your data is processed while a query or dispute is being resolved.
To exercise any of these rights, contact the 939 support team with your account username and a description of your request. The team will acknowledge your request and provide a response within a reasonable period. Please note that some requests may require identity confirmation before they are actioned.
939 is strictly for players aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If during account review or KYC verification it becomes apparent that an account is held by a person under 18, the account will be closed immediately, any deposited funds returned to the original payment source and the associated data handled in accordance with this policy.
If you are a parent or guardian and believe that a minor has registered on 939 using their own or your details, please contact the support team immediately. 939 will act on the report promptly.
939 is for adults 18 and above only. If you believe an underage person has accessed the platform, contact support immediately and consider using device parental controls to prevent access to gambling platforms.
The 939 platform integrates with a number of third-party services to deliver its full range of features. These include game software providers who supply casino, slot and fish game content, payment processors who handle PKR transactions, and infrastructure providers who host platform components.
Each of these third-party providers operates under its own privacy and data handling policies. 939 selects partners who meet appropriate data security standards and contractually requires them to handle any player data they access in a secure and responsible manner.
939.plus may also contain links to pages or resources associated with the platform — such as the responsible gaming page or FAQ — but does not link to external third-party websites. 939 is not responsible for the privacy practices of any external organisation whose services you may access independently of this platform.
939 does not use third-party advertising networks that place tracking cookies for cross-site advertising on 939.plus. The analytics tools used are limited to understanding platform usage internally.
939 reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated date. For material changes — those that significantly affect how your data is used or your rights over it — 939 will make reasonable efforts to notify registered players via the platform or via the email address on their account.
Continued use of 939 after a policy update has been published constitutes your acceptance of the revised version. We recommend checking this page periodically, particularly whenever you notice the updated date has changed. If you have questions about any change to this policy, contact the support team before continuing to use the platform.
If you have any questions, concerns or requests relating to this Privacy Policy or the way 939 handles your personal data, please contact the support team. The team is available 24 hours a day, seven days a week.
For privacy-specific requests — such as data access, correction or deletion — please contact us from the email address registered to your 939 account and include your account username. This helps the team identify your account and process your request without unnecessary delay.
You can reach the support team via live chat on the platform or by emailing the address shown in the footer of this page. For general account queries, billing questions or responsible gaming requests, the same support team handles all enquiries.
All privacy-related requests are treated with priority. If you have submitted a data deletion or access request and have not received a response within five business days, please follow up via live chat to ensure your request has been received.
Now that you know exactly how 939 handles your privacy, you can register with confidence. Create your account in minutes, deposit in PKR via JazzCash or Easypaisa, and explore casino, slots, cricket betting, fish games and the full 939 VIP programme.
18+ only. Play within your means. Gambling is entertainment — use our responsible gaming tools if you ever need them.