These terms govern your use of the 939 platform. They cover account registration, deposits and withdrawals in PKR, bonuses, the VIP programme, responsible gaming and how we handle disputes. Please read them carefully before creating your account.
Key Points at a Glance
These six points summarise the most important elements of the 939 terms. The full details are in the sections below — please read everything before registering.
Each player is permitted a single 939 account. Creating duplicate accounts — whether under your own name or another person's — is a violation that results in account suspension and forfeiture of any balance held.
Deposits, withdrawals, bonuses and cashback are all processed in Pakistani Rupees. Supported payment methods include JazzCash, Easypaisa, Raast, bank transfer and mobile wallets.
All bonuses and promotions on 939 come with specific conditions including eligibility criteria, minimum deposit requirements and wagering rules. Bonuses cannot be withdrawn as cash until conditions are met.
Deposit limits, session reminders and self-exclusion tools are available to all players at all times. Using them is your right — 939 will honour any restriction you set without requiring a justification.
939 is strictly for players aged 18 and above. Age verification may be requested at any point. Accounts found to be held by underage individuals will be closed immediately and any funds returned to the depositing payment method.
Any attempt to manipulate the platform, exploit bonus systems, use fraudulent payment details or engage in collusion will result in immediate account closure and forfeiture of any balance without appeal.
By accessing the 939 platform at 939.plus, registering an account, making a deposit or placing any wager or bet, you confirm that you have read, understood and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legal agreement between you as the player and 939 as the platform operator.
If you do not agree with any part of these terms, you must not use the 939 platform. Continued use of the platform following any update to these terms constitutes acceptance of the revised version. It is your responsibility to check these terms periodically for changes.
These terms apply to all sections of 939 — casino, slot games, fish games, sports betting and the VIP programme — without exception.
These terms are written in English and are the binding version. Any translated summary or on-site explanation is provided for convenience only and does not replace or supersede the formal terms set out here.
You must be at least 18 years of age to register and use the 939 platform. By creating an account, you confirm that you are 18 or older. 939 takes age verification seriously and may request supporting documentation at any time to confirm your age. Accounts found to belong to players under 18 will be closed immediately and any deposited funds returned to the original payment method.
Registration is open to individual players accessing the platform for personal entertainment. You may not register on behalf of another person, as a corporate entity or as an agent. Each individual is permitted one account only. You must provide accurate, current and complete information during registration and keep your account details updated at all times.
You may not use the 939 platform if you are a current employee, contractor or associate of 939 or any of its partner organisations. Using automated systems, bots or scripts to interact with the platform is strictly prohibited.
Creating a second account to access welcome bonuses or any other promotion is a violation of these terms and will result in both accounts being closed.
You are responsible for maintaining the security of your 939 account credentials — your username, password and any two-factor authentication method you use. Do not share your login details with any other person. 939 will not be held liable for losses resulting from unauthorised access to your account where that access was made possible by your own failure to protect your credentials.
939 reserves the right to request identity verification at any stage — during registration, before processing a withdrawal or at any other point deemed necessary. Verification documents may include a valid CNIC, proof of address or confirmation of your payment method. Failure to provide requested documents within a reasonable timeframe may result in account suspension until verification is complete.
All information provided during registration and throughout your use of 939 must be truthful and accurate. Providing false information — including a false name, date of birth or payment details — is a serious violation and will result in immediate account closure and forfeiture of any balance held at the time.
An account that has had no login activity for an extended period may be classified as inactive. 939 will make reasonable attempts to contact you before any administrative fee is applied or any balance is affected. Details of the inactivity policy are available from the support team.
939 accepts deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other supported mobile wallets. All payment methods used must be registered in your own name. Third-party deposits — where the payment source belongs to another person — are not permitted and will result in the transaction being reversed and the account reviewed.
Minimum deposit amounts vary by payment method. Current minimums are displayed on the deposit page within your account. 939 reserves the right to update minimum amounts with reasonable notice.
Most deposits via JazzCash, Easypaisa and Raast are processed and credited to your 939 balance within minutes. Bank transfers may take longer depending on your financial institution's processing schedule. If a deposit is not reflected in your account within the expected timeframe, contact support with your transaction reference.
Always use the payment reference provided by 939 when making a bank transfer. Transfers without a valid reference may be delayed or require manual matching by the finance team.
All deposits, balances and transactions on 939 are denominated in PKR. There is no currency conversion on the platform — what you deposit in PKR is what you see in your account balance.
To request a withdrawal, your account must be fully verified. Withdrawals can only be processed to a payment method registered in your own name — the same method used for your most recent deposit, where applicable. 939 does not process withdrawals to third-party accounts under any circumstances.
Withdrawal requests are reviewed by the 939 finance team before being processed. Standard processing time is within 24 to 72 hours from the time of request, subject to verification status and payment method. VIP members at higher tiers benefit from prioritised withdrawal processing as part of their tier benefits.
Minimum and maximum withdrawal amounts apply and are displayed on the withdrawal page within your account. These limits may vary depending on your VIP tier. Players at Diamond and Platinum tier have access to higher single-transaction withdrawal limits as a standard benefit.
If your balance includes any bonus funds or free bet credit, the applicable wagering conditions must be satisfied before those funds can be withdrawn. Your real-money balance and your bonus balance are tracked separately within your account. Only cleared real-money funds are available for withdrawal without wagering requirements.
Requesting a withdrawal while an active bonus is in progress may result in the bonus being forfeited. Review the specific bonus terms before submitting a withdrawal request during an active promotion.
All bonuses and promotional offers on 939 are subject to specific terms including minimum deposit requirements, eligible games, wagering multipliers and expiry periods. These conditions are stated clearly on each individual offer page. It is your responsibility to read and understand the terms of any bonus before opting in.
Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The specific wagering multiplier for each bonus is listed on the offer page. Not all games contribute equally to wagering requirements — live casino games, for instance, may contribute at a lower rate than slot games. Check each offer for the specific contribution rates.
Only one bonus can be active on your account at any given time. You cannot stack multiple bonuses or claim the same promotion more than once per eligible period unless the offer explicitly states otherwise.
939 monitors bonus usage for patterns that suggest exploitation or abuse of promotional systems. This includes but is not limited to: creating multiple accounts to claim welcome offers, using low-risk betting strategies specifically to fulfil wagering requirements with minimal variance, and coordinated play between accounts. Any account found to be engaged in bonus abuse will have promotional privileges removed and any associated winnings forfeited.
Bonus funds that are not used or wagering requirements that are not completed within the stated timeframe will expire and be removed from your account balance automatically. Expired bonuses cannot be reinstated.
The 939 VIP programme has five tiers — Bronze, Silver, Gold, Platinum and Diamond. Progress through the tiers is based on cumulative activity on the platform across all game categories. Your VIP activity score reflects play across casino, slots, fish games, sports betting and other eligible sections of 939.
Benefits increase at each tier and include PKR cashback on activity, faster withdrawal processing, higher withdrawal limits, exclusive promotions and, at Platinum and Diamond tier, access to a dedicated personal account manager. Full details of benefits at each tier are available on the VIP page.
VIP tiers are reviewed on a periodic basis. Maintaining your current tier requires a minimum level of activity within the review period. Players whose activity falls below the threshold for their current tier may be adjusted to a lower tier at the next review. 939 will communicate tier reviews to affected players in advance where possible.
939 reserves the right to modify the structure, benefits or conditions of the VIP programme with reasonable notice. Changes will be communicated through the platform and via the contact information on your account.
VIP cashback is credited in PKR and may have its own applicable conditions. Refer to the VIP page for current cashback rates and terms by tier.
All games available on 939 — including casino titles, slots, fish games and live dealer tables — operate using certified random number generation or live dealer systems provided by established software partners. 939 does not manipulate game outcomes. Results are determined at the point of play and cannot be altered after the fact.
Sports betting on 939 covers cricket including PSL, T20 internationals and Pakistan domestic competitions, as well as football, esports and other eligible sports. Odds are displayed before you confirm your bet and are subject to change up until the point of confirmation. Once a bet is confirmed, the odds are locked.
939 reserves the right to void bets in situations including but not limited to: obvious pricing errors, match cancellation, technical failures affecting outcome integrity, or confirmed instances of match irregularity. In the case of a voided bet, your stake will be returned to your account balance.
In the event of a platform technical fault during a game session or a live bet, 939 will review the session data and resolve the situation fairly based on the state of play at the point of the fault. The platform's determination in such cases is final. 939 is not liable for interruptions caused by your own internet connection, device or browser.
939 is committed to providing a gaming environment that supports player wellbeing. Gaming should be approached as entertainment — it is not a reliable way to generate income and outcomes are always uncertain. The following tools are available to all players from the account dashboard at any time.
If you are concerned about your gaming habits — or those of someone you know — please visit the Responsible Gaming page for guidance on managing your play, recognising warning signs and accessing support. 939 takes these concerns seriously and encourages any player to reach out to support if they need assistance activating these tools.
939 is for adults aged 18 and above only. If you believe an underage person has accessed the platform, contact support immediately.
939 collects and processes personal information as necessary to operate the platform, verify accounts, process payments and provide customer support. The full details of how your data is collected, stored, used and protected are set out in the Privacy Policy.
By registering with 939, you consent to the collection and processing of your personal information as described in the Privacy Policy. You have the right to request access to your personal data, request corrections and, in certain circumstances, request deletion of your data. These requests can be submitted through the support team.
939 does not sell your personal information to third parties. Data is shared only with payment processors, identity verification partners and other service providers directly involved in the operation of the platform — and only to the extent necessary for those purposes.
939 reserves the right to suspend or close any account at any time where there is reasonable grounds to believe that the account has been used in violation of these terms. Grounds for suspension or closure include but are not limited to:
Where an account is closed for a breach of these terms, any balance held in the account may be forfeited. Where closure occurs for reasons unrelated to a breach — such as player-initiated closure — any real-money balance will be returned to the player's verified payment method after standard processing.
You may request to close your 939 account at any time by contacting support. Before closing, ensure that any pending withdrawals are processed and that you are not in the middle of an active promotion with applicable conditions. Account closure is irreversible — a new account would require fresh registration.
If you believe there has been an error in how a game result, bet settlement, withdrawal or bonus has been handled on your account, you should contact the 939 support team as soon as possible with the relevant details — account username, date, game or transaction reference and a description of the issue.
939 aims to acknowledge dispute submissions promptly and to resolve them within a reasonable timeframe. The support team will review the relevant session or transaction data and provide a written response. The platform's determination following review of objective session and transaction records is considered final.
If you remain unsatisfied after a dispute has been reviewed and responded to by support, you may escalate the matter by requesting a senior review in writing. Please note that 939 cannot revisit disputes where the player has continued using the platform after the disputed event without raising the issue.
For the fastest resolution, always include the game round ID or transaction reference number when contacting support about a dispute. This allows the team to pull the relevant records immediately.
939 reserves the right to update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised date. For significant changes that materially affect player rights or obligations, 939 will make reasonable efforts to notify registered players via the platform or via the email address on their account.
Continued use of 939 after an update has been published constitutes your acceptance of the revised terms. If you do not agree with a change to the terms, you should stop using the platform and contact support to arrange account closure if you wish.
It is your responsibility to check this page periodically. 939 recommends reviewing the terms whenever you notice the updated date has changed.
If you have questions about these Terms and Conditions, or if you need assistance with your account, the 939 support team is available 24 hours a day, seven days a week. You can reach the team through the live chat feature on the platform or by emailing the support address shown in the footer of this page.
For account-specific queries — disputes, withdrawals, verification — always contact support from the email address registered to your 939 account, and include your account username and as much relevant detail as possible. This helps the team identify and resolve your query without unnecessary back-and-forth.
For matters related to responsible gaming, self-exclusion or deposit limit adjustments, support can action these requests immediately regardless of the day or time.
939 support operates around the clock. For urgent account issues — suspected unauthorised access, self-exclusion requests — contact live chat for the fastest response.
Once you've read through the terms and are comfortable with the rules, setting up your account takes just a few minutes. Deposit in PKR via JazzCash or Easypaisa and explore casino, slots, cricket betting, fish games and the 939 VIP programme from day one.
18+ only. Play within your means. Gambling is entertainment, not income. Use our responsible gaming tools if you need them.